The challenge
REMO Golf's bookings and inquiries all ran through the phone, and through people. Staff answered the same availability and membership questions over and over, response times stretched during busy hours, calls outside opening hours went unanswered, and staffing the line was a growing cost. Left as it was, every new customer would have made the problem more expensive, not the business more profitable.
What we built
We built an AI-powered voice support platform that automates customer interactions end to end. A conversational AI agent on cloud telephony picks up every call instantly, understands what the caller needs (a tee time, a league, a membership question, a warm-up session), checks live availability against the club's booking systems, and completes the booking in the same conversation. Workflow automation handles the follow-through: confirmations, changes, and handoffs, with anything the AI can't resolve escalated to staff instead of being lost.
The hardest technical part was the booking integrations: the agent had to stay accurate against multiple booking systems at once, so a caller is never promised a slot that doesn't exist. Behind it all sits an operations dashboard where the club tracks calls, bookings, AI resolution rate, escalations, and call evaluations, so the owners can see the agent working, not just trust that it does.
The result
REMO Golf now has 24/7 automated customer interactions: callers get instant answers and confirmed bookings at any hour, staffing needs dropped significantly, and customer satisfaction went up, because nobody waits on hold to ask when a simulator is free. Staff step in only for the calls that genuinely need a human, and the dashboard shows exactly how much the AI resolves on its own.